Terms & conditions GENERALThis website is property of:Agnes den Engelsman, BE0696986669Pater Damiaanstraat 107, 2610 Wilrijk, BelgiumBy using this website and placing an order you agree with the terms and conditions as described below.  ORDERSOnce you have placed your order, we will send you an order confirmation email detailing the products you have ordered.We do our best to keep our website as up-to-date as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact you as soon as possible.Orders are only effectively paid from the moment the payment has been received.Agnes den Engelsman has the right to attach conditions to orders or to refuse them, unless agreed otherwise.  DELIVERYOrders should arrive within 3-6 workdays after the payment has been received, but may vary depending on the destination. Please note the delivery time is indicative and is therefore not guaranteed.Agnes den Engelsman is not responsible for any delays of your package during delivery.It's your responsibility to fill in the correct delivery address. When supplying a wrong delivery address the costs for a second delivery will be at your expense. If your information is not complete, it can slow down the processing of your order.  PRICES & PAYMENTAll prices indicated on this website are in euros, include VAT (21%) and exclude transportation expenses. The billing is done according to the price on the order confirmation.Purchases made on www.agnesdenengelsman.com are secured through trusted internet payment processing company https://www.mollie.com/be/ All personal debit and credit card information transmitted are handled by secured connections.Agnes den Engelsman can modify prices at any moment without prior notice.  CONTENTThe content of this website including products, texts, images, descriptions, data, designs, photography has been compiled with the greatest care. However, the information on our site may contain typographical errors or inaccuracies and may not be complete or current. Agnes den Engelsman therefore may update, change, or delete any content at any time and without prior notice.The content is not binding and is provided for informational purposes only.FORCE MAJEUREAgnes den Engelsman reserves the right to, in case of Force Majeure, stop the processing of an order and ultimately cancel the order without any damage restitution.Force Majeur is any external cause as well as any circumstance, not directly related to products and services provided by Agnes den Engelsman, which cannot be the responsibility of Agnes den Engelsman.  LIABILITYAgnes den Engelsman shall not be liable for damages in any form whatsoever, either physical, material or immaterial.Any damage caused from shipping is to be taken up by you with the shipping company. We do not assume any responsibility for lost packages.      LEGAL DISCLAIMERThank you for visiting www.agnesdenengelsman.com (the "Website"). If you continue to read and use the website, you are agreeing to comply with and be bound by each of the following terms and conditions of use, which, together with our Privacy Policy, govern www.agnesdenengelsman.com's relationship with you. If you disagree with any of the following terms and/or conditions, please do not use this website.The content on the posts, pages, and images of this website is provided for informational purposes only, and should not be construed as advice on any subject matter. You should not act or refrain from acting on the basis of any content included in this site without seeking legal or other professional advice. While the owner and authors of www.agnesdenengelsman.com endeavor to keep the information up-to-date and correct, www.agnesdenengelsman.com, its owners, and its authors make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.​The owners of www.agnesdenengelsman.com make every effort to keep the content of the site up-to-date; however, the state laws, regulations, and requirements related to the training and licensing of beauty professionals change frequently, and we are not always able to accurately reflect all the professional requirements and legislative changes made in every state and jurisdiction.​ The content, and all other content on the site, is for informational purposes only. You should consult with your state's Board of Cosmetology (or the appropriate governmental body) for legal information, legal definitions, and legal requirements related to beauty careers, trade careers, and/or careers in general.Occasionally, we post articles related to skin care. The content on www.agnesdenengelsman.com is1) not intended to be a substitute for the professional advice of a doctor, dermatologist, or medical professional of any kind, and2) we do not warrant or guarantee the medical accuracy of the information published on www.agnesdenengelsman.com. We urge you to seek the guidance of a medical professional before trying any skin care products or skin care routines, or any practice related to skincare or general health.Your use of the Website and any goods or items or information obtained through this website or a third party related to this website are at your own risk. The Website, its content and any goods or items obtained through the website or through a third party related to the Website are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied.By using this website or any goods or items or information obtained through this website or a third party related to this website, you (for yourself and/or on behalf of your minor children) agree to release this website and its owner, its affiliates or licensors, service providers, suppliers, employees, agents, officers or directors from any and all liability for damages of any kind and nature, under any legal theory (including tort and breach of contract), arising out of or in connection with your use (or inability to use) the Website, any content on the Website, or any goods or items obtained through the Website or a third party related to the Website, including any direct, indirect, special, incidental, consequential or punitive damages, and damages for personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, even if foreseeable.By using this website and any goods or items obtained through this website or a third party related to this website, you also agree to defend, indemnify, and hold harmless the Website and its owner, its affiliates or licensors, suppliers, service providers, employees, agents, officers and directors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including attorneys' fees) arising out of or relating to your use of the Website, any content on the Website, or any goods or items obtained through the Website or a third party related to the Website.
Shipping & return FEES + DELIVERY TIMESOrders are typically processed within 2 - 3 working days. You will receive an email containing tracking information once your order ships.If by any chance the product you’ve ordered is out of stock, you will receive an email. BENELUX, FR, DE, UK• Flat rate €6,00 for all orders under €95,00 (tracked and traced)• Free shipping for all orders over €95,00 (tracked and traced)• 2-3 working days delivery EUROPE ZONE I• Flat rate €9,90 for all orders under €150,00 (tracked and traced)• Free shipping for all orders over €150,00 (tracked and traced)• 7-8 working days delivery• Europe Zone I = Italy, Denmark, Poland, Hungary, Sweden, Czech Republic, Ireland, Estonia, Latvia, Lithuania, Monaco, Slovenia,Slovakia, Austria EUROPE ZONE II• Flat rate €17,75 for all orders under €200,00 (tracked and traced)• Free shipping for all orders over €200,00 (tracked and traced)• 7-8 working days delivery• Europe Zone II = Spain, Portugal, Finland, Bulgaria, Cyprus, Malta, Romania, Croatia OUTSIDE EUROPE ZONE I and ZONE II• Flat rate €55,00 for all orders under €250,00 (tracked and traced)• Free shipping for all orders over €250,00 (tracked and traced)• 14-18 working days delivery• Pls note that shipments outside the EU might be subject of import taxes in your own country. We are unable to estimate such fees which you may need to pay on delivery.  DELIVERYYou will be required to sign for all deliveries made by registered mail and couriers. Agnes den Engelsman is not responsible for delays caused by adverse weather conditions or the customs clearance process.In case the carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Agnes den Engelsman is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.For purchases outside the EU, Agnes den Engelsman is not responsible for taxes, customs charges, duties and restrictions vary from country to country and the importation of certain products.  REFUNDS + RETURNS POLICY• Only Products purchased on the Agnes den Engelsman website www.agnesdenengelsman.com, can be returned to Agnes den Engelsman for a refund or an exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.• Should you make an error when ordering online, we will gladly exchange your product for the item you intended to purchase and refund or charge the difference. The returned item must be unopened and in its original saleable condition. You will be responsible for the associated shipping arrangements and charges. Please email us (info@agnesdenengelsman.com) if you have made such an error.• Should a product be damaged while it is being shipped to you, Agnes den Engelsman will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent products and a refund will be issued through the original method used for payment. Please send us an email with a photo of the damage to assist with the processing of the claim.• In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Agnes den Engelsman to process any refund or exchange. Please email info@agnesdenengelsman.com in advance of your intention to return or exchange a product, so that our staff can assist you with a smooth transaction.• Please retain your postal receipt until you are certain your parcel has been safely received by Agnes den Engelsman. We may need to see this if we fail to receive your package.• We will do our best to process returns within 20 working days of receipt and a refund will be issued through the method used for payment.Want to know more about our delivery policy: please mail to info@agnesdenengelsman.com
Privacy policy1. WHO / WHATWe respect your privacy. If you use this website or provide us with personal information, you agree to this Privacy Policy.This Privacy Policy regulates the processing of personal data by the person responsible for processing Agnes den Engelsman, with registered office at 2610 Wilrijk, Pater Damiaanstraat 107, registered in the Crossroads Bank for Enterprises with company number 0696 986 669, www.agnesdenengelsman.comWe comply with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data and are hereby responsible for the processing of your personal data within the meaning of the General Data Protection Regulation (GDPR).  2. WHICH DATA2.1. Personal dataWe declare that we will not collect more data than is necessary for the performance of our assignment / contractual performance and to meet our legal obligations.Below you will find a non-exhaustive overview of the personal data that we can process:- First and last name; sex; date and place of birth- Address details; telephone number and e-mail address; bank account number- IP address; internet browser and device type- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone- Information about your activities on our website- Information about your surfing behavior across different websites (for example because this company is part of it) of an advertising network)Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us and we will remove this information.2.2 CookiesThis website uses cookies. A cookie is a small file that is sent by the website with certain pages and stored by your browser. How this website uses cookies is explained in our cookie statement.  3. FOR WHICH THE DATA IS USED ON ANY LEGAL BASIS AND FOR WHICH DURATIONWe process your personal data for the following purposes:- Sending various forms of communication (e.g. mailings, newsletters, brochures, magazines, etc.)- Being able to call or e-mail you if this is necessary to perform our services- Inform you about changes to our services and products- Offer you the possibility to create an account- The purpose of collecting and storing personal data through cookies is to register and use individual preferences, questions and complaints for communication with the customer and to personalize pages for future visits to the website.- In order to be able to answer your questions and to give us the assignmentPersonal data is processed on the basis of Article 6.1. of the Regulation. In particular, we process your personal data on the basis of your consent, because it is necessary for the execution of an agreement, because it is necessary to comply with a legal obligation or because this is necessary for the promotion of a legitimate interest (such as to assist you with our products or services and for our own commercial purposes). Insofar as the processing of the personal data takes place on the basis of Article 6.1. a) permission, you always have the right to withdraw the permission given. The personal data is stored and processed by us for a period that is necessary in function of the purposes of the processing and in function of our possible contractual relationship.  4. PROVISION OF THIRD PARTIESWe may provide the information You provide to us to third parties if this is necessary for the purposes described above. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.Furthermore, we will not pass on the information provided to third parties unless this is required by law (such as in the context of a police or judicial investigation) or if you give us permission for this. This permission can be withdrawn at any time, without this affecting the legality of the processing for the withdrawal thereof.  5. SAFETY PRECAUTIONSWe take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact us.  6. YOUR RIGHTSYou have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or to object to the processing of your personal data by us and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@agnesdenengelsman.com. We will respond to your request as quickly as possible, but in any case within 30 days. You have the right to file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0) 2 274.48.00, Fax +32 (0) 2 274.48.35, email: commission@privacycommission. be.  7. CHANGESThis Privacy Policy can be changed. We advise you to regularly read this Privacy Policy for possible changes.